Shipping policy
Shipping Policy
At Plavoangel GmbH, we are committed to providing reliable shipping solutions for our wholesale partners and customers worldwide.
Please read the following shipping policy before placing your order.
Order Processing
All orders are reviewed by our sales team before shipment.
Processing times may vary depending on:
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Product availability
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Order quantity
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Production schedule
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Destination country
Most orders are processed within 1–5 business days after order confirmation.
Large wholesale orders or custom requests may require additional processing time.
Shipping Costs
Shipping costs are not automatically calculated during checkout.
The final shipping cost depends on:
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Destination country
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Total order weight and volume
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Number of cartons or pallets
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Selected transport method
Our team will calculate the most suitable shipping option and confirm the shipping costs before your order is finalized.
Delivery Times
Estimated delivery times after dispatch:
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Germany: 1–3 business days
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European Union: 3–7 business days
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United Kingdom: 4–8 business days
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International destinations: 5–15 business days
Delivery times are estimates only and may vary due to customs procedures, local carriers or circumstances beyond our control.
Wholesale Orders
As a wholesale supplier, some products are packed according to their applicable Minimum Order Quantity (MOQ).
Final quantities may be adjusted to the nearest applicable MOQ before shipment.
If adjustments are necessary, our sales team will contact you before processing your order.
Customs & Import Duties
For deliveries outside the European Union, customers are responsible for any applicable:
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Customs duties
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Import taxes
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Local VAT
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Customs clearance fees
These charges are determined by the destination country and are not included in our product prices unless otherwise stated.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information, where available.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Plavoangel GmbH cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information.
Shipping Delays
Although we always strive to deliver orders on time, delays may occasionally occur due to:
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Customs inspections
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Carrier delays
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Weather conditions
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Public holidays
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Other circumstances beyond our reasonable control
We appreciate your understanding in such situations.
Damaged Shipments
Please inspect your shipment immediately upon delivery.
If your package arrives damaged, please:
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Photograph the packaging and products.
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Report the issue to the carrier where applicable.
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Contact us within 48 hours of delivery.
Our team will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery or wholesale logistics, please contact us:
Plavoangel GmbH
Otto-Hahn-Str. 36
4.OG, Zimmer 36-47
63303 Dreieich
Germany